Managed Security Services

Metropolis' comprehensive managed security service reduces your risk to malicious attacks, worms and viruses with fully-managed Cisco PIX unrestricted firewalls, server-class virus protection from Symantec, and advanced network engineering to ensure only authorized traffic is allowed access to your servers. To further guard against malicious network attacks, Metropolis uses an advanced network-based Intrusion Prevention System (IPS) that monitors real-time traffic activity for security threats. Suspicious sessions are detected, logged, reported and terminated.

Server Monitoring Services

Is your server mission critical? You and your IT staff can sleep easy knowing that your system is under the watchful eye of our dedicated technical staff and automated monitoring system.

Metropolis' monitoring system provides comprehensive server health metrics and automatically alerts systems administrators via e-mail and SMS or pager if there are connectivity errors or if performance thresholds are exceeded. The service includes both port and server health monitoring. Port monitoring provides notification whenever a specified port at a particular IP address is unavailable. Health monitoring uses SNMP and an intelligent monitoring agent running on the server to monitor and report on cpu load, disk space, and server services & processes.

In addition, the monitoring system provides comprehensive historical reporting, which allows you to evaluate your system's past performance and determine whether Service Level Agreements are being met.

Data Backup and Recovery Services

Metropolis' data backup and recovery services rely on Veritas Backup Exec software and HP storage hardware to help guard against data loss, reduce the impact of a system failure, and ensure your data is safeguarded. Tape backup, tape rotation, and Iron Mountain storage services are available for customers that require off-site media vaulting.

Systems Administration Services

Metropolis' Systems Administration Service helps ensure that your servers are maintained and that operating system service packs, software patches, and security updates are applied in a timely and professional manner. Our support staff is available via e-mail, phone or the web 24 x7 and continuously monitors and responds to software update and security advisories as they arise.

• 24 x7 support via phone, e-mail, and web-based support portal
• Install security patches and upgrades
• Install operating system service packs
• Install and configure web server
• Manage users and strong password enforcement
• Manage FTP and SFTP
• Manage log files
• Network and IP configuration
• Scheduled tasks configuration and management
• DNS Management
• Remote Desktop and SSH support
• Remote hands

Database Administration Services

Metropolis helps control your database administration costs and helps improve system performance and availability with comprehensive database administration that incorporates administration, monitoring, and support services for Oracle and Microsoft SQL Server.

• Database software installation, configuration, updates and troubleshooting
• Database software service packs and upgrades
• Manage database backup and recovery
• Create and drop databases
• Transfer or migrate data
• Configure and manage database security
• Monitor and optimize databases
• Perform scheduled database maintenance tasks
• Create database connections
• Perform database replication, backup and recovery
• Database architecture, design and programming

ArcIMS Software Support Services

Metropolis’ ArcIMS Support Service ensures that the latest patches and service packs are applied to your server. ArcIMS Support includes software installation and configuration, software updates and service packs, troubleshooting, log file analysis and management, and servlet engine support.

• ArcIMS installation, configuration, updates and troubleshooting
• ArcIMS service packs, patches and software version upgrades
• Create, modify and delete map services
• Configure and manage ArcIMS security
• Monitor and optimize map services
• Resolve performance or scalability issues

ArcSDE Support Services

Metropolis ArcSDE Support Service enables fully managed hosting services for ArcSDE on Windows and UNIX. Metropolis’ solution helps customers start leveraging the power of the geodatabase today while controlling the operational costs of deploying an ArcSDE server in a multi-tiered e-business environment. ArcSDE Support provides a standard server build; installation and configuration with 24x7 troubleshooting support and application monitoring.

• ArcSDE installation, configuration, updates and troubleshooting
• ArcSDE service packs, patches and software version upgrades
• Manage database backup and recovery
• Resolve performance or scalability issues

Citrix Support Services

Citrix Presentation Server is a proven solution for GIS application and data consolidation projects.

• Citrix software installation, configuration, updates and troubleshooting
• Manage backup and recovery of applications, user profiles and data
• Manage Citrix security
• Resolve performance or scalability issues
• Manage software licenses
• ICA connections management and troubleshooting
• User and session management
• Printing support and troubleshooting
  

Load Balancing Services

For business critical systems, Metropolis offers intelligent load balancing services to ensure server fault tolerance and ultra-high performance. Using sophisticated algorithms, the load balancer distributes requests automatically across your server cluster and selects the server best equipped for the task.

• Ensure service availability by automatically detecting and compensating for any server or service failures
• Add and remove cluster servers without breaks in service